Company NameKirure Inc.Head of OperationsHiroya Kurushima, CEOAddressShibuya Dogenzaka Tokyu Bldg. 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, JapanPhone070-8345-9186
Business hours: 10:00–18:00 (Excluding weekends and holidays)Emailsupport@exhiport.comPricingFree plan: ¥0/mo
Viewer plan: ¥2,000/mo (tax included)
Creator Standard plan: ¥2,000/mo (tax included)
Creator Premium plan: ¥6,000/mo (tax included)Additional FeesInternet connection fees, communication charges, and VR equipment are at the customer's expense.Payment MethodsCredit cards (Visa/Mastercard/American Express, etc.) and Stripe-supported digital walletsPayment TimingCredit card payments are processed immediately.
Per-item charges: Billed immediately upon purchase
Subscriptions: Billed at initial purchase, then automatically on each renewal dateDelivery TimeThe service is available immediately after payment completion.Exchange & Refund PolicyCustomer-initiated returns/cancellations:
Due to the nature of digital content, returns and cancellations after delivery are not accepted in principle.
Defects/Service issues:
If issues occur before service delivery, please contact support@exhiport.com. We will review the situation and provide individual guidance on refunds or re-delivery.CancellationSubscriptions can be cancelled from Account Settings by the day before the renewal date. The service remains available until the end of the current billing period. No prorated refunds.System RequirementsPC: Latest version of Google Chrome or Microsoft Edge
Smartphone: iOS 16+ / Android 12+ with latest browser
VR: Meta Quest 2/3 with latest Meta Browser recommendedSpecial NotesPayment information is processed by Stripe; we do not store credit card numbers.
Inquiries are accepted 24/7 via email, with responses during business days.